Non-personal information collected automatically – Independent British Vape Trade Association (IBVTA) is committed to the protection of the privacy of its web site visitors.
Information we collect – in order to respond to your questions, fulfil your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer.
In addition to the personal information that you may provide to us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring websites.
Details of what we collect and why below:
Name – we need a contact name
Email address – for communication.
IP addresses – when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
You may also provide us with personal information if you contact customer services,
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, IBVTA has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information. We do not store any card data.
How We Use The Information We Collect – Our main uses of your information are explained above
But you should also be aware of the following uses –
Communication – we may use the information we collect to inform you, by email, regarding information from IBVTA, that is relevant to the vaping industry and that we think may be of interest to you. If you do not wish to receive these communications, please let us know. You can also unsubscribe following the instructions that we will include in any communication, such as email, we send to you. We do not share your information with any third party companies or sales companies. Your information is never used outside of IBVTA businesses for any purpose.
Member care and correspondence – as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have posted comments about Independent IBVTA on the Internet, forum or social media.
Website improvement – to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
What is a cookie? – A cookie is a small text file that may be placed on your device when you visit our sites or receive our newsletters. When you next visit our sites the cookie allows us to distinguish you from other users.
Cookies we use and why we use them – without cookies our sites can’t operate properly. Cookies include, for example, cookies that enable you to log into secure areas. Cookies also allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from cookies is aggregated which means that we cannot identify you from it.
Marketing cookies record your visits to our websites, the pages you have visited and the links you have followed. We use this information to make our websites and newsletters more relevant to your interests.
Storage of Data – we will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our online marketing programmes.
Access Rights – you have a right to access the personal information that is held about you. To obtain a copy of the personal information IBVTA holds about you, please contact us via email or post enclosing your postal details.
Security – at IBVTA information security is very important and we have taken many steps to make sure your experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.
Keeping your information secure – to help us keep your information confidential you should: Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
Security in our offices – access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.
Postal Address: The Independent British Vape Trade Association, Audley House, 13 Palace Street, SW1E 5HX
We are a Company Limited by Guarantee, registered in England and Wales – 10033135.